B The active and standby servers must be in the same. A SIP-enabled Avaya Contact Center Select combined with a back-end Avaya Experience Portal automated experience management system gives enterprises a complete, flexible, and efficient solution. 01 • Open SIP Platforms o Broadsoft Broadworks R22. Remember to select the software that best addresses your most urgent needs, not the application with the higher number of features. 1 and Avaya Aura CM7. Avaya Aura Contact Center 7. Simplicity without Compromise: A robust, multichannel contact. 4 more products; Unified Communications as a Service, Worldwide. Has Software Specialist background or job skills with Avaya Aura experience - you will be replacing Nortel CS1k gear as needed * When not overseas there is an opportunity for remote work but must. 3. 2 There are applications and services which cannot support TLS v1. 4. Our award-winning. Avaya Aura® Call Center Elite and Call Center Elite Multichannel Support Exam. Call Center Elite Multichannel uses the phantom call capability of Communication Manager by which customers can make contact through phone. x Release Notes document. The Avaya Aura Contact Center uses CallPilot as the voice services provider to interact with callers. 7492X . 0. Course code: 74600V. The Agent Open Interface is a SOA-modeled API hosted on CCMM. Real Time Statistical Data Alternatives (28. It is a quick implementation solution that provides 24/7 support. 1. 2 introduced the following new and enhanced features: Support for Avaya Aura 8. Avaya Contact Center Select 7. 1. harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. For migration from Contact Center Express, see Avaya Aura® Call Center Elite Multichannel 6. Co-Marketing Overview Logos Marketplace Co-branded Collateral Select Product Program. following Avaya contact center platforms: • Avaya Oceana Solution • Avaya Call Center Elite • Avaya Aura Contact Center on Avaya Communication Manager • Avaya Contact Center Select on IP Office Remote Agent option selection is based on a variety of customer characteristics covered in this document. 4 software and documentation. Select PBX CS1000. As soon as the call arrives at the PBX/ACD, it is routed to the IVR (also called a VRU). C. 0) was issued in August 2018. Avaya Agent for Desktop provides a. 1. x Release Notes document. The company's platform includes unified communications and contact center services. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. Avaya Aura® ontact enter 7. Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Communications Manager (CUCM) Unified Contact Center Express (UCCX) Mitel Open Integration Gateway (OIG) Mitel 450/500. Link disclaimer Avaya is not responsible for the contents or reliability of any linked If you are moving from an Avaya Contact Center Select 6. . System administrators and contact center supervisors. Doc ID : SOLN223888: Version: 1. contact center agents. Avaya Contact Center SelectAddressing sophisticated requirements Planned June 2014 • Target Customer: Up to 2000 employees and 30 to 250 agents • Derivative of Avaya Aura Contact Center (AACC) • Purpose built for the IP Office Platform • Integration to business process and 3rd party applications • Voice, email, web chat, SMS, and fax. 1. Run the Avaya Aura Call Center Elite Multichannel Desktop. I am currently working on connecting to Avaya Aura Contact Centre RTD tables. Avaya Aura® Communication Manager Compatibility The Avaya IP Deskphones/IP Phones using Avaya Deskphone H. Empower remote agents with the right knowledge and insights to drive better customer experiences. 2 currently and a review of these applications and services should be made to determine the course of action prior to moving to 7. For more details please contact. 0. 0 Update December 08, 2016: course availability and exam releases. Avaya Contact Center Select (ASPS - 5000) 5003 Avaya Contact Center Select Implementation and Maintenance Test (released)The Avaya Aura® Contact Center Realtime Data (RTD) Application Programming Interface (API) is a Win32 C programming interface that supports the development of third-party status. h> ULONG rc = NIrtd_eOK; // authorization structure used by login andWhat’s New in Release 9. CIE Release 2. Customers can choose from voice, web chat, SMS text, email, and fax as a channel of contact increasing their options and ease of access. It uses Intersystems Caché database. Avaya Aura Contact Center deployed with full voice and multimedia contact types. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. Categories: Avaya Aura® Contact Center, Avaya Contact Center Select, Break/Fix, Downloads/Patches, Maintenance. 15 March 2022. Avaya Contact Center Select integrates to Avaya Aura®With Call Center Elite Multichannel you can: • Improve customer satisfaction by offering them their preferred method of interaction (e. x you must use the version of the Patch Scanner published in the 7. Close all open applications. For full details, see: Product Support Notice PSN004060. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service. It consists of Avaya Aura® Media Server OVA and Avaya WebLM OVA, B. 1) was issued August 2022. 65 Q&As Updated: 2023-11-17. 1 software is available as an Open Virtual. step 9 on page 76; otherwise click Next. Products & Solutions. Join online class Call WhatsApp 0337-7222191, 0331-3929217, 0312-2169325Call Center Elite Multichannel 6. Connects customers and their information to the right agent or expert via voice, video, email, Web chat, SMS and IM. Important Note The Communication Control Toolkit (CCT) Lite and Graphical APIs have been removed from the CCT . 1 Technical Delta For Avaya Aura® Contact Center and Avaya Contact Center Select R 7. From the Tables Available list, double-click a table. With Avaya Call Center Elite, you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. 1) was issued in August 2022. 4 lineup to Avaya Contact Center Select 7. 3. 6 SP2. Additional information about the EoS can be found here . Link disclaimer Avaya is not responsible for the contents or reliability of any linkedAvaya has two additional on-premises contact centers: Aura Contact Center (obtained through the Nortel acquisition), and Avaya Contect Center Select, which is designed for SMB customers. 1 was made generally available in May. We cater for companies of all sizes, including very small all the way up to some large, very well known, enterprise companies across the UK. Registered level members may also have access to Tier 1 & Tier 2 developer technical support for a select number of products. 97%, respectively). Avaya Aura Core Components Implement Certified Exam. And it brings together teams, resources, and insights to maximize contact center performance and experiences. Avaya Aura Contact Center. For upgrading from a previous release of Call Center Elite Multichannel, refer to the Avaya Aura® Call Center Elite Multichannel 6. Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. 1. See how Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for your customers and employees at every touchpoint. Implementing and Supporting Avaya Aura® Experience Portal and Proactive Outreach Manager 7005V 40 Hrs ViLT Updated (POM 3. Start – Run ‘Taskschd. 8 score, while Avaya Aura Call Center Elite has a score of 7. 2. 0/6. Found. Enghouse Interactive. Avaya Wallboard by Comstice. Avaya continues to offer and support its existing multiple contact center platforms, each of which is aimed at a different part of the market. 07 April 2022. 4. x you must use the version of the Patch Scanner published in the 7. Co-Marketing Overview Logos Marketplace Co-branded Collateral Select Product Program Relationship Benefits. Procedure 1. Avaya Contact Center Select Installation Guide. on the Avaya Aura Contact Center under Contact Center, Manager Server, select the 'Server Configuration' screen. They founded Converged Communication Systems in 2003 to fill that gap with an approach that prioritizes service over sales. NET and Java applications. The test exam soft version is used to download on computer to test online and 78950X exam simulation. 74970X Questions And Answers Price: $58. For IP Office Contact Center customers, Avaya now offers migration to Avaya Contact Center Select and Avaya. Lab 4: Post-Installation Contact Center Multimedia Commissioning. After completing this tutorial, the developer will be. Feature Pack 1 (Service Pack 13) was issued in June 2014, including an updated CCT . We’re an authorized Lenovo warranty and post-warranty repair centre – able to repair personal and business grade Lenovo hardware across BC. See readme with the application zip file for further. 2) deployment - The Avaya Aura Contact Center and Avaya Contact Center Select Manager Servers (CCMS) support a range of programming APIs, in addition to a number of SOA web services known as CCMS Open Interfaces . 0. 4 and higher. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. “Avaya very quickly delivered what has always been on the top. voice, e-mail, web chat, Instant Messaging, and SMS). Avaya Contact Center Select 7. Avaya Aura Call Center Elite Support Exam . 0 includes the following new and enhanced features: Support for Microsoft Windows 2012 R2 Server OS and Windows 10. On the Avaya Aura Call Center Elite Multichannel Desktop welcome screen, click Next. Avaya Aura System Manager Motty Ben Atia 16 slides. Avaya Contact Center Select contains a SIP Gateway Manager (SGM) component which is the callThe Avaya IP Office Contact Center provides a full end-to-end customer experience solution for modern businesses. The scrolling marquees display information from multiple sources, including Avaya Call Management System (CMS) and third-party sources. Important Effective September 30, 2019, Avaya is no longer selling Avaya IP. Refer to the Avaya Aura Contact Center Commissioning. And now you can enhance employee and customer experiences, driving higher satisfaction and loyalty, by adding Avaya. onwards. 1. Dell PowerEdge 1950 Avaya Aura® Contact Centre CCMM R6. Avaya Aura Contact Center (AACC) or ACCS database schema guide helps to understand the database tables for Avaya Aura contact centers,. 18. Multiple deployment options, including support for IP trunking, assist in keeping ownership costs low. Avaya is also a MITRE-recognized CVE Numbering Authority (CNA). msc’ set to run during your installation maintenance window. From the CCMS DIW (not shown), select Next to the Configure HDX and TAPI Server Connections screen (Figure 4a). Avaya AES Provides the DMCC CTI Interface to create and control virtualAvaya Aura Contact Center. Browser application. Demonstrates how to use Avaya Experience Portal from within an Avaya Aura Contact Center script to gather contextual information about the caller and make this context available within Avaya Aura Contact Center. NET interface. Avaya Aura Contact Center Manager Server Open Interfaces Latest Release: 7. 6. Corresponding Certifications: ACSS - 7895 , Avaya Other Certification. The new platform, Avaya Aura 10, is now. 2 SIP supports an out of the box screenpop where a single URL and a single parameter passed to the URL is popped in or outside the Avaya Aura® Agent Desktop. 4 lineup to Avaya Contact Center Select 7. 0. It uses Intersystems Caché database. See readme with the application zip file for further information. Avaya Aura Contact Center Select provides the CCMM Outbound SOA Web services only. Today, Avaya announced a new Customer Engagement solution that provides midsize companies with the operational intelligence needed to enhance contact center performance and drive a high-quality customer experience. Dynamics Telephony provides real agent efficiencies, saving time on every inbound and outbound call. 0 - CCMA Page 3 of 9 1194. 1 Using Avaya Workspaces® for Elite with Proactive. IP Office Contact Center Release 10. The following screen will appear, select Avaya Aura CC from the Main Node drop down list, and Nortel CC6-Symposium RTA from the Log Scenario drop down list and. Avaya Aura Call Centre Elite are supporting our 600 seats contact centre & telesales operation. This video shows how to add and delete e-mail route points in Avaya Aura Contact Center (AACC). Products & Solutions Powered by Zoomin Software. Avaya Aura Application Enablement Services (AES) Motty Ben Atia 37. Lab 6: Contact Center Multimedia Email. The following document provides a cross-reference of functionality provided in the Avaya AuraTM Contact Center (AACC) Communication Control Toolkit (CCT) Service Oriented Architecture Open Interfaces (SOA-OI) with the standard CCT . Revolutionize yours with Avaya’s cloud contact center solution. 9 and 3. AACCE is for large enterprises with a voice-centric customer engagement strategy; AACC, and the Avaya Contact Center Select variant for Avaya IP Office, for harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. This course is designed for personnel responsible for administering and managing Avaya Aura Contact Center Administration. 1. 1. 6. 0. Connect customer service across every touchpoint. 1K views 11 slides. 2. 6. Here, we’re going to. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Title: Avaya Learning CenterAvaya Aura® Communication Manager builds on the Session Manager core to provide a comprehensive software foundation for real-time voice and video communications. If you are moving from an Avaya Aura Contact Center 6. Avaya Contact Center Select Release 7. 6. EWC supports the creation of secure, scalable and highly available. Avaya Contact Center Select Implementation and Maintenance Exam . 0. For more details please contact. 1 Avaya Aura® Presence Services 6. The J129/J139/J159 IP Phones arePage 17. The COMPAS ID for this document is 110815. ; Page 2 While reasonable efforts were made to ensure that the information in this the limits for a Class A digital device, pursuant to Part 15 of the document was complete and accurate at the time of printing,. 1) was issued August 2022. 4 and Avaya Center Select 6. 2. For migration from Contact Center Express, see Avaya Aura® Call Center Elite Multichannel 6. Products & Solutions. 2. Avaya Contact Center Select is a context-sensitive, multichannel contact solution that enables businesses to improve customer. - June 14, 2016 - As customer experience increasingly becomes the new battleground, midsize companies are seeking. I bring to the table a genuine passion for learning and implementing cutting-edge AI technologies, particularly Generative AI, and a wealth of experience in the Contact Center and Communications Arena across diverse roles, applications, and systems. Topic 2: Use TTrace with Avaya Aura? Call Center Elite Multichannel. Overview. Release 7. 2 more products; Contact Center as a Service. 4. Click Start. 1. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. Chapter 5 - Use Case – Monitor Real Time Statistical Data with RTD API #include <nirtdtyp. 12. Reporting is pivotal to a contact center’s success. 46 18 0W | Avaya Contact Center Select for Sales Page 3 Employees are Brand Ambassadors Top Three Challenges Sources: ) Of employees say desktop tools are not effective 84 % Average number of screens navigated to serve customers 8. 0: Status:. This 2-day virtual instructor-led course is designed for individuals responsible for supporting the Avaya Aura® Call Center Elite system. Certification Provider: Avaya. ACCS Release 7. A modern call centre needs to allow for multiple channels of communication. cookkatrina91. Avaya Content Store. Page 2 Software at any given time. 3. ) A. Enterprise level reporting solutions designed specifically for Avaya Aura (AACC) users, providing the comprehensive reporting tools agents and managers are requesting. WFO Select represents the first Avaya-branded offering from the 2015 KnoahSoft acquisition. 6 SP1. 1 77600V 24 Hours ViLT Updated 7. 1 software is available as an Open Virtual Appliance (OVA) file. 1 was made generally available in October 2020. CIE 3. 2 to integrate with Customer Relationship Management software from• Avaya Interaction Center (IC) • Avaya Contact Center Express (CCE) • Avaya Aura Contact Center (Coming Nov 2010) – integrated tools streamline migration to Avaya’s next generation contact center environments • Avaya Voice Portal – Web-based voice application design and management; control of all IVR system aspects withoutWorkflow Designer Web Services. 0. 1. Filters: starttime,endtime,agent name/ID, select interval(15,30,60 mins. This is the latest release of Contact Center Select, and is recommended for new development. x. 5K views•40 slides. The Avaya Contact Center Server communicates with Avaya Messaging to instruct it to play prompts, collect digits input by callers, or both. Feature Pack 2 (Service Pack 14) was issued in. Learn more and download the tutorial. 1 Avaya Aura® Session Manager 7. Administering Avaya Contact Center Select Release 7. Agent for Desktop (Avaya) Application Enablement Services (Avaya Aura) Aura Conferencing (Avaya)** Aura Platform (Avaya) Avaya Analytics (w/ CSP) Avaya Analytics (w/ Oracle)** Avaya Cloud Office (ACO) Avaya Experience Platform (AXP) Breeze Platform (Avaya) Client SDK (Avaya) Co-Browsing Snap-in Communication Manager (Avaya Aura. In the early 2000s, two professionals in the telecommunications industry noticed a lack of Avaya partners providing white-glove service. Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Communications Manager (CUCM) Unified Contact Center Express (UCCX) Mitel Open Integration Gateway (OIG) Mitel 450/500. CCMA itself incorporates a graphical management interface for performing. create customizable, role-based scorecards and dashboards to measure the. Sep 15, 2022. 0 / Avaya Contact Center Select 7. 78950X. This document also provides the known issues along with available. Exam Code: 78950X. Increase first contact resolution by delivering relevant, contextual knowledge content to employees and customers. 1 was made generally available in May 2017; Feature Pack 1. 0 - CCMA Page 3 of 9 1194. 1, Avaya Contact Center Select supports two options for implementing Web Chat solutions: the existing Contact Center Multimedia Web Communications Web services (which continue to be supported) and the new Enterprise Web Chat (EWC) WebSocket and REST APIs. Salesforce Avaya Integration overview. About The Tutorial. All through a beautifully simple and seamless integration between CRM. onwards. 0. About Converged Communication Systems, LLC. 2. 3. Our platform-driven managed services are built on a unique set of tools to monitor infrastructure to custom applications and help enterprises focus on delivering exceptional customer experiences instead of worrying about daily operational. Categories: Avaya Aura® Contact Center, Avaya Contact Center Select, Break/Fix, Maintenanceharmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Administrating Avaya Contact Center Select Basics R7. Administrating Avaya Contact Center Select Basics R7. x you must use the version of the Patch Scanner published in the 7. Likewise, you may compare their general user satisfaction rating: 96% (Ameyo) against N/A% (Avaya Aura Call Center Elite). Release 6. 0. For migration from Contact Center Express, see Avaya Aura® Call Center Elite Multichannel 6. Providing enterprise capabilities at midmarket prices, Avaya Workforce Optimization Select gathers, measures and analyzes customer interaction data to improve contact center performance. While preserving investments in Elite voice-based call center capabilities, businesses can add intelligent routing of email, web chat, SMS text, IM, fax and scanned documents for agent handling. Updated : Nov 14,2023. Considering alternatives to Avaya? See what Contact Center Infrastructure Avaya users also considered in their purchasing decision. For upgrading from a previous release of Call Center Elite Multichannel, refer to the Avaya Aura® Call Center Elite Multichannel 6. Add to cart. [4] [5] [6] In 2019, the company. 0 - Release Notes". 0. 1 File Name MD5 ChecksumOverview. Avaya IP Office and Avaya Contact Center Select (ACCS) sit side by side; thus, have some limitations when engaging features system wide as well as reporting system wide. Add to cart. Enghouse Interactive. Real-time and historical data are easily. ACCS Release 7. Select Shadowing. See readme with the application zip file for further. Classes for end users, administrators, developers, designers, and more. 6 Upgrade and Migration Guide. The Soft Phone Attached Data sample application demonstrates how to use the Avaya Aura Contact Center (AACC) Communication Control Toolkit (CCT) . ASPS - 5000 Avaya Contact Center Select ASPS - 5300 Avaya Control Manager for Enterprise ASPS – 5303 Avaya Call Management System . Product Features. 1. 37820X Avaya Midsize. Aura® Experience Portal to the contact center enables customers to complete part or even the entire call using touch tones or speech recognition to get information, such asWest Pier offer industry-leading cloud contact centre solutions from: 8x8, Five9, Xima Chronicall, Avaya Contact Centre Select and Avaya Aura. Link disclaimer Avaya is not responsible for the contents or reliability of any linked Avaya Aura® Contact Centre CCMS / CCT / CCMA R6. ASAC-028: Avaya Contact Center Select Administration ASAC-029: Avaya Control Manager R9 Administration ASAC-030: Avaya Cloud Office Administration. Release 10. 6 SP3. 1) was issued in August 2022. 0. 0 Feature Pack 1 Release Notes This document contains information on software lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. Avaya Aura® Contact Center Release 7. 2. Now, with R10, Avaya. 0. Remote. AACC CCMM login: mmAdministrator pass: mmAdm. Additional information about the EoS can be found here . Supporting Avaya Aura® Call Center Elite . 5 Hour WBT. 4 lineup to Avaya Contact Center Select 7. Avaya Call Management System (CMS) – R. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. See readme with the application zip file for further information. In this report, Aragon Research reviews key trends and predicts: By year end 2022, AI-based contact centers will be able to identify the real issue a customer is facing 50% faster than traditional approaches. x. 01, 7. On the Launchpad, click Configuration. Avaya Aura Contact Center Integration Overview Customer Guide to Avaya Aura Contact Center (AACC) Integrations 7 Component Function Avaya CM Media Gateway Controls the audio presented to and from digital phone, IP phones, or both. 0. . 0. x and 7. Avaya Aura Contact Center 7. Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at. Dell PowerEdge 1950 Avaya Aura® Contact Centre CCMM R6. J189 IP Phones used with Avaya Aura®, Avaya IP Office™, and select OpenSIP platforms. Run the Avaya Aura Call Center Elite Multichannel Desktop. This Notice publishes the General Availability, End of Sale, and End of Manufacture support for the Avaya Aura Contact Center and Avaya Contact Center Select 7. Products & Solutions. g. 1. The algorithms help agents use. The Avaya WebRTC Connect SDK resides within a contact center. AVAYA CONTACT CENTER SELECT. 3. AACC comprises several different servers, each of which has one or more Web services. 0. 1. 1 includes the following new and enhanced features: Synchronization of Avaya Workspaces nodes with the Contact Center environment using Network Time Protocol (NTP) servers. 2 Reviews. Link disclaimer Avaya is not responsible for the contents or reliability of any linkedMarch 22, 2022 in Avaya. It uses the IP Office telephone system to provide a real-time telephony. Another big issue is many desktops are. Avaya Contact Centre Select allows contact centre agents to communicate with customers via Text, IM, Email, Voice or So-cial Media through a single, easy to use interface. Chapter 5, “ACD-Specific Interpretation of Unified ICM Data” Discusses the issues you might face when you attempt to compare the Unified ICM database reporting elements and Aura Contact CenterOrganizations using Avaya Aura Contact Center (AACC) and Avaya Contact Center Select (ACCS) can now extend platform capabilities without the need to upgrade. 5 over the proprietary Application Module Link (AML) protocol. 1 Issue 03. The solution provides the infrastructure to securely handle these calls, requiring few changes to the contact center or agent experience. In the left pane, click the Private Tabular Displays folder. . Avaya Contact Center Select (Legacy) 4. Net SDK. Avaya Contact Center Select SIP-enabled architecture and Contact Intrinsic data make it easy to develop screen pop applications, reducing the time, effort, and cost required to launch new capabilities. Avaya Contact Center Select Implementation and Maintenance Exam. Notes This download contains information on desktop lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. Avaya Contact Center Select 7. 0: March 19, 2017. harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Avaya Workforce Optimization Select’s Quality Management and Live Monitoring help accomplish this goal by assisting you in identifying process and performance deficiencies so you can take corrective action and hone agent skills. Now, extend your capabilities by adding Avaya innovations to enhance your employee and customer experiences. x you must use the version of the Patch Scanner published in the 7. Highlights Supports skill-based routing, call treatments,. 0 Release Notes This document contains information on software lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. To login, an agent enters an ID either through a soft phone application or physically. See full list on devconnectprogram. Provides a rich set of interfaces, including the Open Interfaces Web services, to enable the development of sophisticated contact center solutions.